The Beginner’s Guide to Services

Tips on Choosing the Right Telephone System for Your Business

If your business is still using an old telephone system, it may be about time to upgrade. Sophisticated telephone systems were in the past the reserve of large companies, but small business can now enjoy the same advanced features, thanks to the advent of IP phone systems. The telephone systems of today are not just less expensive, but also deliver better sound quality, and are more dependable.

When choosing a telephone system, however, you could easily get overwhelmed, given the many options available, plus all the jargon of the industry you have to go through. For help with the selection process, check out the following tips:

Identify problems
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Identify the issues with your old system that can be solved by implementing a new system. For example, do you find the old phone system difficult and expensive to maintain? Are your customers always finding it hard to reach the right person? Can the phone system easily scale to accommodate new users? These are just a few of the questions you must ask when evaluating the issues and solutions needed. Ensure your staff is involved in this process, so you can understand their features needed.
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Future expansion

Don’t think the current needs of your enterprise only–it’s vital to also think about future growth plans. In the next two to three years, how many employees do you anticipate adding? Planning for expansion ensures you avoid having to implement a new system to suit your business’ growth.

On-premises vs. cloud solution

There are companies that buy a telephone system plus the hardware and software needed, and manage everything on their own. A huge upfront capital investment is needed in this model. These companies will also have to pay for ongoing operational costs. For smaller businesses, the more suitable option would be a cloud/hosted service. Cloud services eliminate the need for investment in expensive hardware and software, and saves on maintenance costs. The business would only need to buy phone handsets and pay a monthly subscription fee to the hosted service company.

How easy is it to use?

See if the telephone system you’re about to invest in is easy to use and manage. Will the receptionist or office manager find it easy to add or remove users? IS the IT administrator use a web browser to manage the system? To get up and running with the new system, how much training will the employees require? You as the business owner would probably like a system that helps employees stay in touch, and to make the best use of their time. You want to make the communication seamless so your staff members can focus on handling the essential tasks.